Hotter Than Ever!

 Friday 14th August. 11.15 a.m. The heat doesn't seem to be reducing. Yesterday (No, it would still have been today, early morning) around 1.20 am., it was so hot I decided to have a cold shower. It did the trick, and I got back to sleep. I was under the impression that yesterday, some woman was coming from the Council, to dicuss putting on events at Dexter House. A load of expensive-looking leaflets were scattered around the community lounge the other day. but this person didn't arrive. Nothing weird there. Probably found the trip to discuss this new 'project' far too much for her sensitivities and remaining in her lovely comfortable office preferable to discussing ANYTHING with us. Never mind. There's always tomorrow.

I am still struggling with the cough, which is produced by thick mucus in my throat. I have used saline solution, which is puffed up each nostril, and it does help to remove this mucus, and, as a result, I can speak much clearer, but the mucus has come back worse than ever. As a result of this, I decided to get a doctor's appointment this morning.

I thought I would be able to get an appointment via the website of the surgery, to save having to phone and then get screamed at for phoning! I know this cough isn't sinister; there's no blood being coughed up. If it was I would be down to A and E or the walk-in centre very rapidly. So, I did this after nine and managed to write why I needed an appointment, because of the triage system they now have in place.

Anyway, a couple of hours later, I got an email, telling me an appointment had been made for me for 4.30 p.m. I drove to the surgery, in the searing heat. I went into the doctor's room and she did the usual tests, checking my oxygen level with that gadget that goes on your finger, my heart and also looked into my throat. I have to take s ssample of the mucus which is causing this cough and get it to the surgery for testing, so we might get to the bottom of what is causing this cough. I also got a prescription, which I had hoped ould be made up by the Boots pharmacy which is net door to the surgery. Unfortnately Boots couldn't make it up, simply becausde they didn't hve it in stock and none of the other Boots branches around Milton keynes had it, so I will need to spend time ringing pharmacies to attempt to get it. 

Obstructive Bureaucracy

Trying to get through to our doctors' surgery at Ashfield Medical Centre is at times more than frustrating and annoying, as I've mentioned on various posts on here. Carol needed a fresh prescription for Co-codimol as she's experiencing real pain at night and none of the pain relief she is on is helping. There's a triage system in place which means you have to ring up, generally around 8.30 a.m.- onwards, which means you don't always get through immediately and have to go through a menu, choose which selection you need and then wait for some considerable time before getting through, probably having to wait in a queue.

It didn't take too long to get through, even though I had to endure the endless rigmarole of the menu. Once I'd got through I had to hand the phone to Carol. She was greeted by a most officious receptionist who said she'd come through to the wrong line and that they would only let those who were house-bound or over a 'certain age' to be allowed to have a prescription done the same day. I can't see what the problem is about this. She doesn't have Co-codomol on repeat and she could have had a ring-back from one of the doctors in the surgery to find out why the prescription was so important. She was then told that she would need to visit the surgery and bring a letter explaining why she needed the prescription. She she wrote and signed a letter to that effect and I drove towards Beanhill, where the Ashfield Medical Centre is situated. On arriving at the Standing Way roundabout that you have to circle in order to get to Saxon Street and then into Wastel, where Ashfield Medical Centre is, I found it closed to all traffic. So I had to make a right turn on the roundabout and journey along Standing Way and then round past the stadium, only to find that Saxon Street was closed off the opposite end to Standing Way. Which meant I had to find an alternative place to park and then walk to Beanhill and the surgery. I eventually decided the only place I could think of was Netherfield and to park in a space near the shops and then walk along the Redway towards Beanhill. This I did, and it was a considerable distance, crossing under several roads on the way. I managed to hand over the letter that Carol had written, but was given no guarantee that the prescription would be ready later in the day. I walked back to the car and did a bit of shopping in the Co-op in Netherfield and then drove home, a little bit annoyed by the way the situation had been created by the over officious receptionist at the surgery. All adding to the stress of the situation, not helped by the fact we had to ring in the first place and secondly, by the road-closure into the road near Beanhill and lastly, by the obstructive nature of the receptionist at the surgery.

I'm still not sure why the road was closed in the first place. Was it to re-surface the road, or to have the road dug up for some reason such as putting in pipes for gas or something? No warning given as I drove towards the roundabout on Standing Way, or example. It just made life very annoying.

I think this bureaucracy is partly the reason why the N.H.S. is in crisis. It seems over-burdened by administration. I know they need a certain amount of paperwork to operate, but to put managers and administrators in the way is just a waste of resources and money. Endless targets and statistics doesn't lead to efficiency. Just find a better way to do something would surely make more sense. How much money do they waste on business consultants and similar people? I'd love to know. Putting someone such as a receptionist in the way so as to prevent a patient getting medication is a disgrace. It should be a doctor who decides what should happen as they have the training and experience. Give someone a position of so-called authority and it can sometimes go to their head. 

Attempting to Get Doctor's Appointment

I have been attempting to get a doctor's appointment for Carol this morning. Our surgery has a new system which means you don't need to queue up outside before 8 a.m. before the surgery opens. You have to telephone and they use a triage system whereby you have to tell the receptionist what your symptoms are and they decide what sort of priority it requires and then the doctor will telephone you during the day and after a discussion will decide whether you need to have a face-to-face appointment. All very well and good, as it will weed out the time wasters, those with minor ailments, sore throats, cut fingers and so on (which are so minor the patients with these sort of ailments should go to a chemists and speak to the pharmacist and stop wasting the doctor's time so that more serious ailments can be dealt with or at least be seen by a nurse at the surgery. There us a walk-in centre at Milton Keynes Hospital which is only a short distance from Ashfield Medical Centre or else if your needs are more serious you should go to Accident and Emergency.) 

I started ringing the surgery just after 8 a.m. and all I got was a sort of engaged tone, similar to what you get if you were to keep the phone 'off the hook.' It took half a dozen more attempts and by 9.30, by which time I had almost given up all hope of getting through, I managed to get through to a recorded message which lead to a menu with several options and from that I got to a further selection of options and a horrible repeating message and music (not as bad as some orgnisations, but bad enough when it keeps on playing over and over.) I eventually got to speak to a human and after some explination as to why Carol needed an appointment or at least a doctor to speak to via telephone, the woman told me that she would need to phone when he got home from work. So, all a waste of time and effort to be told that and I hope Carol can get through when she done ring. Who dreams up this sort of sytem in the first place? Do they have any idea how stressful it is when you can't get through? It's not easy if you're working and you need an appointment and particularly if you're too busy, as Carol is, to ring the surgery. Also, it seems the Academy doesn't like it if you go for an appointment during the day which means you have to arrange to go for an appointment outside work hours, which isn't easy. 

I've been reading back some of the material I wrote months ago. I haven't looked at it for a while and I'm really surprised by how good it is. Or at least, that's what I think of it. I'm attempting to find a way to develop this particular storyline further and have written a couple more pages. It needs editing, infact, quite heavily. But at least it's no worse than it could have been which is great. 

I'm not getting involved in Black Friday, or whatever it's called. I went to Tesco at Kingston yesterday morning and they had signs up all over the store telling you that the store would be open from midnight tonight for customers. It's just an attempt to get as many customers as possible buying madly before 25th December. When you see how totally mad some people can get when these sales are on it's something that I'm keen to avoid at all costs. It does annoy me that companys put their prices up so people buy stuff just for one day's worth of presents and then a few days later those same companys have to start their January sales and the self-same items are reduced considerbly. You might just as well wait and buy your presents then and get th discounts.