Heart attack

Tuesday, July 30, 2019

Telephone Troubles

My Diazepam tablets ran out yesterday. I am only given them in batches of 10. This is because they can become addictive and sometimes, if taken regularly, your body gets used to them and they become ineffective. I had to ring Ashfield Medical Centre this morning to at least get a doctor's appointment to either give me a repeat prescription or give me an alternative that have the same effect. They help me sleep and I'm not lying awake in bed at 2.30a.m. with all my problems going through my head, the biggest one being when will the D.W.P. sort out the possible pension that Carol had when she lived and worked in Bournemouth and the fact that I'm not being paid my full rent through Housing Benefit. With this in mind I began ringing at around 8.25 and eventually got through at 8.35. I'm still uncertain what time they are supposed to open the lines, because, before they answer, you just get a sort of engaged tone. Then, when I did eventually get through, there were no more than four other people in the queue in front of me. That infernal music you have to endure has changed, when you are put on hold, and the woman's voice who tells you 'we have a high volume of calls at the moment,' and 'sorry for keeping you waiting,' sounds less angry. Why did she sound so angry to me and similar to the voice of Shula in the BBC radio soap 'The Archers'? Sorry, but to me she does, and it's almost as if this 'voice' has a sort of tone to it suggesting, 'get off my line, I'm busy, and I don't want to be disturbed!' Then I eventually got to be first in the queue and I was ACTUALLY SPEAKING TO A HUMAN! what ever is the world coming to? I explained why I was ringing and then was told I should have rung another number for repeat prescriptions, which opened after 11a.m. Having given my date of birth and then name (I suppose they have to do this, so as to make sure that they're dealing with the right patient and that you don't get someone else's medications and it would no doubt be a contravention of G.D.P.R. (General Data Protection Regulation, yet another E.U.-imposed bit imposed legislation which I bet hasn't been voted on democratically in the E.U. parliament and no doubt invented by some faceless bureaucrat, or am I just being a pessimist?) I said that, because it wasn't on a repeat list, as are all my heart medications, I should perhaps have an appointment with one of the doctors to discuss this, also, how I was coping with taking the Diazepam, any side-effects etc etc. So, at the end of the conversation I was left none the wiser and hopefully going to get a call-back from one of the doctors when she told me that she would pass the information on to the duty doctor who was assigned to deal with appointments, once he or she had heard what the appointment was about.

There's absolutely no certainty at what time the call-back from the doctor is going to be. I can be barely an hour or two, but it was getting nearer and nearer to midday when they still hadn't returned my call. I went upstairs and was laying on my bed when the phone rang and I ran downstairs to the phone in the hall (that is, the landline phone) and picked up the phone, expecting it to be one of the doctors with the awaited ring-back. It wasn't. A foreign-sounding woman with an Oriental sound to it, telling me she was 'from the Windows department' which immediately rang bells, as I could tell it wasn't a curtesy call. I know, from  really nasty experience, that all these calls are a scam, they just want to get into your computer system and hack your details, bank account numbers and so on. I told her I knew it was a scam and told her to get off my phone and all I got back was a load of expletives F you B . . . F you B . . .  F you B . . . which told me all I needed to know, so I immediately put the telephone down. You know the old saying 'once bitten, twice shy,' which is about all you need to know. For a  start, no sooner had she said she was from the Windows department and that 'there's a problem with your computer,' I knew it was a scam because I don't have a Windows computer. End of story.

I had another of these 'scam' calls, this time on my iPhone. I can't see where they get my number, landline or mobile. I don't intentionally give my numbers out and they shouldn't actually be phoning me because I'm signed up to the preference service which is supposed to stop these unsolicited calls. Then there are those calls that, when you pick them up, nobody answers and there's just a long silence until you get this weird 'good bye,' at the end. What is that all about?

Later I got yet another call, from of all people, Sky. They knew that I had closed down my Sky Television account and even gone as far as sending back the Q Box and all the paraphernalia that went with it, including the cables and the two remotes. Sky sent the packaging, very cleverly posted in a flat-pack format and you have to assemble it yourself and use peel-off adhesive strips to keep it all together, along with pre-paid postage labels. But I wasn't swayed by the marketing tactics of the young man on the other end of the phone. I said I now had Freeview and I had no intention of resubscribing, basically because of the cost and the fact that I didn't need even half of the channels. Apart from that, the Panasonic Freeview box I now have is perfectly adequate. It allows you to record and also you can use catch-up with such things as BBC iPlayer, as well as having a dedicated Netflix button and if you look carefully, such things as YouTube and even Amazon Prime video, which means you don't need to set up the Fire Stick which can be quite touch and go whether it will work properly.

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