I should have had a pension payment in my bank account this weekend. I have a fairly good idea when it should be paid, working backwards from the last payment by going on-line to my Nationwide account and it should be paid every four weeks. But I had checked on Friday and nothing and then Saturday, so I had to have a final look this morning, fairly early, before I took Alfie out for his walk. But, again, nothing. This has caused some stress, as you can imagine, what with bills to pay and the added stress of clearing out this house so I can move to the flat. Fortunately I have managed to save sufficient money in a savings account with Metro, which was intended for he purpose of buying a Yorkshire Terrier puppy which would eventually replace Alfie, not that I see him popping his clogs for a couple of years, hopefully. Also, I needed to have sufficient funds in my other account which is with NatWest and I knew I would have to cover that with a transfer from the Metro bank, but the account is only operational by taking your cash into a branch and having them transfer money from one to another in branch. Annoying that I have to do this, but there is no alternative and thinking about it, the rent payment will be the last to the landlord of this house before I vacate the property.
After church I came home to pick up the bank details necessary to do the transfer as describe above and then to drive to Oakgrove, a relatively short drive down Chaffron Way where there was a branch of the Metro Bank, fortunately open on a Sunday (one of the advantage of being with this bank is they open when the customer needs them and not necessarily to fit round their staff, which is how any business should be run. It's surprising how busy it gets there, what with cars coming into the carpark, which is down quite a steep incline and you have to be careful as you get to the bottom of the slope as there are barriers in the way which I imagine are there for just this purpose. Also, the Metro Bank was ram-raided some months ago and they've put bollards in front of the unit which I imagine are to prevent, or at least deter, further ram-raiding. Whether they would stop this sort of criminal activity is doubtful, because if criminals are determined enough they will just smash the wall of a building and then use whatever it takes to remove the A.T.M. (hole in the wall machine.) with a fork-lift truck or whatever. Anyway, once parked I walked to the bank and the business was done. They recognise me apparently because as soon as you give your details, there is a digital photograph of me on their computer screen to prove my identity. All done and dusted and then a walk along the pavement to Waitrose and a snack in their café. I ordered a hot chocolate with marshmallows, cream and sprinkles for a change from the standard latte as well as a cheese and ham toastie and something rather tasty called a 'Yum-Yum. Is this confection named after a character in the Gilbert and Sullivan operetta, 'The Mikado'? I have no idea, but it's worth a try speculating.
I seem to have stood in he queue for some time before a member of staff took my order. It wasn't that busy and when I eventually got my drink and Yum Yum I had handed over the cold ham and cheese toastie to the girl behind the counter for it to be heated, and then took my tray, together with the number 12 which was put on a stand, which would be placed on my table so when the toastie was ready the member of staff who bought it out would find me. I sat at the far end of the café and waited for the toastie to arrive. I drank what was a really lovely hot chocolate (with all the trimmings) and waited . . . and waited . . . and waited, what seemed forever. It must have been 20 minutes later . . . that I went to the counter to tell the girl on the till that I hadn't yet received my toastie and said, under my breath, but someone must have heard me, that I would knock three stars off my Trip Advisor review when I wrote it (actually not done as I write this.) I returned to my table and waited . . . and waited. The toastie eventually arrived, by which time I had more or less lost interest in eating it, although I did eat it and then the rather delicious toastie. Then a member of staff arrived, and asked me if I would like a drink? I said, 'provided I didn't have to pay,' and I got a bottled apple juice, which I drank and it was tasty. I think this was offered as a sort of apology for the length of time I had waited. Waitrose, if they're going to have the café open on a Sunday, should sort the issue of staff, because there are obviously not enough to cover for the amount of customers they have on a Sunday. It can't be too difficult to recruit staff, or is it? Are some people just not going to lower themselves to do catering work, and on a Sunday? But that's not an excuse. They needed at least two more staff members behind the counter, one on the till, probably one making hot drinks and another, taking orders from customers further back in the queue if it's busy. That's how they seem to run the ship if you go to other similar eating establishments, such as Starbucks or Costa, so why not here at Waitrose? They have a good reputation and the food and drink is good, if a bit pricey, but that's what you expect in a John Lewis or Waitrose store. This business has quite a good reputation for service and quality, but this won't do it a lot of good. They will loose customers because as soon as such things a service slips people go elsewhere and it takes a long time to build that reputation back up again.
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