Saturday. 11.20 a.m. I have a Nationwide Building Society account. Well, in actual fact I have two, one a current account and the other a savings account. I manage them via the Nationwide website and their app. This morning I wanted to check the balance of the current account, so I went onto the website. But I couldn't get into my account because the customer number wasn't saved. I can usually manage to get further and actually see my balance and check payments in and out, and the basic information is usually saved, meaning I didn't need to input the customer number associated with the account. I don't have it written anywhere, so I had no alternative but to go into the branch in the Milton Keynes central shopping centre. I managed to get the all-important customer number from a nice gentleman in the Nationwide branch and then went to wander around the shopping centre. Well, I had walked all that way in, so there was no point going home until I had achieved something.
Part-way around one side of the shopping centre, it occurred to me I ought to get some one-pound coins. You need one if you go shopping in some supermarkets, to allow you to use a trolley or to park your car, and so I went back to Nationwide and intended to take a £10 note out of the A.T.M. outside the branch. But it had an 'out of order' sign taped to it, so I went back inside to use another machine. With my £10 note clutched in my hand, I went to queue up at the tills, not something I am used to because I usually either use an A.T.M. or the website or app. On getting to a free window, I asked the nice lady behind the counter whether I could have my nice, crisp, clean £10 note changed into one-pound coins. I was, told, not unless I paid it into my account. This seemed somewhat nonsensical, but apparently, you now can merely expect to have your ready cash transformed into coinage without having an account (which I have.) So, this is what I did. She told me it was because they have to have a 'paper trail', which is certainly a new approach to this whole business. I didn't argue, and she went through the process of paying it back into my account, for which I had to sign (!) and then she took £10 of one-pound coins out of her till, put it into a plastic bag, and handed it to me. Job done, but what a load of unnecessary bother, even faff!
Sunday. 12.05 p.m. Due to taking the Piriton, which leave you feeling drowsy, I didn't go to church this morning and watched via Facebook and viewed on the Portal TV gadget which is connected to my Hitachi television set. No problem with the sound, and I could hear everything loud and clear, but the video was very blurry. I don't understand the technology, so I can't say why the picture was so low tech. It is generally fairly good quality. Probably has something to do with the speed of the wi-fi somewhere between Shenley and Oldbrook.
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