Carol has to have a stoma bag. It's since she had the surgery when she was in hospital to remove the bowel obstruction. She has to have these bags delivered by a company called Fittleworth (love the name.) Our surgery, Ashfield Medical Centre at Beanhill, is supposed to send them a prescription for these items at least once a month. We had a telephone call from Fittleworth to tell us that they hadn't received the prescription from our surgery, so they could prepare the delivery of the bags. As a result of this, Carol was stressed as she has only five of the bags left. The lady at Fittleworth said she'd telephone our surgery to find out why they hadn't received the prescription. After a while they rang back to say that the prescription had been sent via the post but hadn't arrived at Fittleworth. Which begs the question, why didn't Ashfield Medical Centre send it via email, or at least the electronic system which they use to send prescriptions to our nominated pharmacy, Lloyd's at Sainsbury's. They would send out the delivery of the bags to our address before the end of the week. All this just underlines the obstructive way Ashfield has to deal with any prescription. Why is this? Surely it's not difficult to do what, in effect, is their job anyway. Why do they have to cause so much stress? Not just to Carol, but to myself as well. It gets to the point that even thinking about making a repeat order for medication can cause stress.
We rang the dedicated phone line at the hospital and about an hour later a nurse rang and she told us that she would put some of the bags behind the reception desk for us to pick up in the morning (today, Wednesday. Which put Carol's mind at rest.
Late this afternoon we had another telephone call from the lady at Fittleworth to be told that Ashfield Medical Centre has still not sent them a prescription so that the order could be completed and then dispatched. I'm beginning to loose all trust in our surgery. Are they totally incompetent? It makes me wonder what on earth they do all day in that place. It would appear not a lot, and certainly not sort out patients' prescriptions. This matter needs sorting out as it's causing a lot of stress for Carol and myself.
We rang the dedicated phone line at the hospital and about an hour later a nurse rang and she told us that she would put some of the bags behind the reception desk for us to pick up in the morning (today, Wednesday. Which put Carol's mind at rest.
Late this afternoon we had another telephone call from the lady at Fittleworth to be told that Ashfield Medical Centre has still not sent them a prescription so that the order could be completed and then dispatched. I'm beginning to loose all trust in our surgery. Are they totally incompetent? It makes me wonder what on earth they do all day in that place. It would appear not a lot, and certainly not sort out patients' prescriptions. This matter needs sorting out as it's causing a lot of stress for Carol and myself.
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