Having said in yesterday's post that it was getting chilly, today it's fine and sunny. Typical for this time of year when it can be chilly one moment and the next sunny and warm.
Carol was due to have an appointment with Dr Saka at the Macmillan Unit this morning, but there was a telephone call from his secretary to say, because Dr Saka was on holiday they'd have to reschedule the appointment. It made sense really, because a week on Saturday Carol has another scan it it seemed more sense having the consultant's appointment after the results of the scan were available for him to look at rather than having the appointment before the scan. So, as we didn't have to go to the hospital we decided on a visit to Milton Keynes shopping centre. We parked in the multi-storey carpark near Debenhams. It is currently undergoing renovations so we couldn't park on the lower floor and had to drive to the top to park. The whole place is gradually looking spick and span with generous amounts of paint being used and the whole surface of each floor relaid. Much better as a result. We couldn't use the escalator to go down within Debenham's and had to use a lift. We were surprised how busy the whole place was, perhaps due to the weather being warmer or no doubt because it will be the last day of the school holidays. As we walked past several shops, notably Clark's shoe shop, many were heaving with parents and children being fitted out with new shoes or school uniforms ready for the new term which begins on Monday.
We walked as far as Middleton Hall, by which time we were ready for a refreshment break and went to Cafe Nero and we queued up to order lattes and chocolate slices. I was somewhat shocked by the attitude of the girl who served me. Scowling and not interested in what she was doing. Carol noticed so it wasn't just me. I don't think this girl was a good example of good customer care and if I'd been doing a secret shop I'd have mentioned it and she would have been disciplined by her manager. Miserable girl. It was more than obvious to me that she really would have rather been anywhere else but where she was at that precise moment. If that was the case she should let someone else do her job and at least concentrate on what she was doing.
We sat near a window so we could watch as people passed by in the shopping mall. The coffee wasn't by any means the best we'd had. Far too strong and not as good as what we'd had the other day in Frost's garden centre in Woburn Sands. By comparison their cafe was far better. I stood and watched as a member of their staff made us lattes. The girl who did this job was being very accurate with the way the lattes were being made as well as even cleaning the saucers and placing the rather nice design in the froth on the top of the lattes as well as wiping the cups and placing biscuits in the saucers as well as spoons. They have very well run restaurants and cafe's which are staffed by people who seem to take a great pride in their work, unlike the girl in that branch of Cafe Nero.
When we'd finished in Cafe Nero we walked back the opposite side of the shopping centre, visiting The Works to have a browse and then walking back towards Debenham's and the multi storey carpark.
We walked as far as Middleton Hall, by which time we were ready for a refreshment break and went to Cafe Nero and we queued up to order lattes and chocolate slices. I was somewhat shocked by the attitude of the girl who served me. Scowling and not interested in what she was doing. Carol noticed so it wasn't just me. I don't think this girl was a good example of good customer care and if I'd been doing a secret shop I'd have mentioned it and she would have been disciplined by her manager. Miserable girl. It was more than obvious to me that she really would have rather been anywhere else but where she was at that precise moment. If that was the case she should let someone else do her job and at least concentrate on what she was doing.
We sat near a window so we could watch as people passed by in the shopping mall. The coffee wasn't by any means the best we'd had. Far too strong and not as good as what we'd had the other day in Frost's garden centre in Woburn Sands. By comparison their cafe was far better. I stood and watched as a member of their staff made us lattes. The girl who did this job was being very accurate with the way the lattes were being made as well as even cleaning the saucers and placing the rather nice design in the froth on the top of the lattes as well as wiping the cups and placing biscuits in the saucers as well as spoons. They have very well run restaurants and cafe's which are staffed by people who seem to take a great pride in their work, unlike the girl in that branch of Cafe Nero.
When we'd finished in Cafe Nero we walked back the opposite side of the shopping centre, visiting The Works to have a browse and then walking back towards Debenham's and the multi storey carpark.
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